We recommend you to use our samples options to avoid purchasing a full bottle of a perfume you may not like. Indeed if you are not sure we encourage you to try before you buy by way of this service. Samples are not refundable and not exchangeable.

The customer shall have a period of 14 calendar days from the delivery date to exercise its right of withdrawal and to ask for the refund of the goods ordered and that are not giving satisfaction.

Your request must be sent by email at AKAF1434@gmail.com with the most details possible such as the date you received your order, your order number, the order condition, the reason of the return request...

If your request is accepted, the goods must be sent in perfect condition, non used and in original packaging accompanied with the invoice. 

Return and return shipping cost is your responsibility. you will receive a refund of your order after the return back. Initial shipping cost is not refundable.

Any Product damaged, already used, with traces of use, changed or not returned in the original packaging shall not be, in any circumstances, subject to the exercise of the withdrawal right.

Maison Al Faransi guarantees that all products are conform to the use for which they are expected and present no faults or hidden defects that render them dangerous or unsuited to their normal use.

In case you receive a faulty product you must send first an email to akaf1434@gmail.com with the most details possible. this product will be fully refunded or replaced. Faulty product should be returned to us within your responsibility. We will replace or refund the product and refund the cost of your postage when we are in receipt of it.