The method and cost of shipping will be indicated in the course of placing the order. We are glad to offer a free express shipping on orders over £250.
Once an order has been placed, it will be shipped to the postal address given by the customer when ordering.
Orders are sent within 3 days maximum provided payment has been made in full. We will do our best to send your order within 24 hours.
Standard shipping orders are sent with UPS from Monday to Thursday within our responsibility. A signature will be required upon receipt of goods. Delivery of parcels are usually made within 2/3 days for Europe. In rare cases, UK orders may be sent with Royal Mail 1st class service.
Economy delivery orders are sent with Royal Mail, 7 days a week within our responsibility. These orders will not require a signature. Delivery of parcels can take up to 30 days depending on countries with an average of 3 to 8 days in normal conditions.
Express shipping orders are sent with UPS from Monday to Thursday within our responsibility. A signature will be required upon receipt of goods. Delivery of parcels is usually made within 24/48 hours for Europe and North America, up to a week depending on countries. In rare cases, orders can be sent with DHL.
It is for the customer to verify immediately on receipt of the Products that those Products have arrived in the expected condition.
The buyer is responsible for taxes or other customs charges. It is a very important point:
- If customs ask us for a detailled invoice, we will have to send it to them. They will calculate taxes with it.
- You are responsible to pay any due taxes and to provide any documents that customs will request you.
- We will NOT take back a package due to any problems with customs (taxes, documents you don't have, etc...).
- You will not be refunded if you abandon a package to customs.